Your feedback and satisfaction is very important to us but please do remember to contact us about lost parcels and other queries prior to leaving feedback, open cases or complaining. Please address any complaints you have to our customer service team via ebay message.

The British Heart Foundation Ebay Shop reserves the rights to block or end communication with any abusive buyers, any buyers who do not follow proper ebay etiquette or any buyers which do not follow ebay buying policies properly. The British Heart Foundation Ebay Shop refers to Mondays, Tuesdays, Wednesdays, Thursdays and Fridays as working days only. Please note all questions and cases will only be responded to within these times. The British Heart Foundation Ebay Shop is only open Mondays to Fridays 9-5. a problem caused directly by a customs form filled in at our premises). Please note this means that we do not accept responsibility for any charges or extra charges and will not issue compensation due to custom related issues where it is not directly our fault (i.e. Please know your the customs declarations needs of your country before returning an item to us as you are responsible for your item's safe return to us. Unfortunately the British Heart Foundation Ebay shop is also not liable for any problems encountered with customs during the returning of goods to us. The British Heart Foundation Ebay Shop is unable to accept responsibility for delays to delivery of items due to customs where it has not been caused directly from a wrong customs declaration on our end. We are unable to process any requests to label an item for less than it is worth or to list the package as containing goods that it is not (including as a 'gift'). The British Heart Foundation Ebay Shop is unable to alter custom labels to help avoid tax or problems in other countries. We have the right to block any buyers who abuse this. We will only process 3 cancellations under the same user account. If you make a cancellation request once an unpaid item case is opened, we cannot cancel the order and you will have to wait for the unpaid item case to close in order for the transaction to be cancelled. Once an unpaid item case is opened, we are unable to cancel a transaction. On the 8th day our unpaid item assistant will automatically open an unpaid item case. The British Heart Foundation eBay Shop is happy to wait a total of 8 days for payment of any item. We do not offer any other payment and do not offer cash on collection. The British Heart Foundation eBay Shop accepts payment via eBay managed payments. If international shipping is not allowed on an item, unfortunately we will not be able to ship that item worldwide. The British Heart Foundation eBay Shop is unable to open up auctions once they have begun to excluded buyers or countries. Opening Up Auctions To International Buyers Or Blocked Buyers Please only include details in the 'Post To' section that you are happy to be shared with couriers. Our couriers handle this data in accordance with ICO guidelines and Data Protection law. Names, usernames, addresses and contact numbers which are provided via the customer to eBay, will be shared with our couriers for dispatch purposes only. We are not responsible for recovering a parcel if it is posted to an address other than that stated on your eBay account.Д«ased on the volumes of stock we are processing, we are unable to hold orders following payment and any orders received after payment is received will be processed within our 1-2 working day time frame.

Any address changes requested outside of this will be refused and the order will be cancelled as this is a breach of eBay policy. When making payment, please ensure you specify the correct address where you wish for your order to be posted to. It is BHF ebay policy to let all auctions run their course and be fair to all customers and supporters. The British Heart Foundation ebay Shop promises to not end auctions early or accept offers. Terms and conditions of the sale General Terms and Conditions

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